Reduce ramp-up time for new-hires, and develop a team that allows you to work ON your business instead of IN your business.
If you have a Community Manager on your team that you'd like to develop and retain, or you're about to hire a CM that you'd like to train without re-inventing the wheel, this membership is for you.
Your team drives the success of your business. They're often your sales force as well as your best member retention tool. Investing in them = investing in your bottom line.
Today's workforce values purpose-driven work, being a part of something larger than themselves and developing professionally. These needs can be challenging to deliver on, whether you are a single or multi-location operator.
I know how this goes because it's happened to me many times.
You hire a new Community Manager. You think they might finally be THE ONE. You commit to training them on all aspects of the business. You promise yourself that you will not miss a weekly meeting. You'll spend an entire month in the office having her shadow you...you'll take them under your wing and make sure they deeply understands every aspect of the business.
And then....you have a fire to fight in your other business...you get distracted negotiating an important contract, you have family matters to attend to...
As long as your manager is making it through the basics of holding down the fort, you get distracted and let them figure the rest out on their own.
...but you don't have the systems in place to provide an organized on-ramp and you don't really have the capacity for ongoing development...whether you have just one location or multiple locations.
I've been HERE before too! We commit to developing our team beyond the basics. We will be a business mentor. When our CM leaves us, they will be able to conquer the world. We will PERSONALLY equip them to solve world hunger.
But we're entrepreneurs. We love new projects, growing the business and bright, shiny objects. We do not love sitting side by side behind the front desk with our team members for weeks getting into endless details and strategic discussions that go beyond what they need to know to get through the day and close tours.
So we fail at this commitment. We fail our team.
Don't beat yourself up. Just allow yourself to be realistic. Take the training and development off of your plate and make sure your team has access to training and development platform and peer community that does not succumb to....Squirrel!
Training and developing a team requires a specific skillset. In big companies, there are entire departments devoted to this. You wear many hats as an entrepreneur. Some you're good at, some you're not. Developing training materials for your team and spending time on ongoing development may not be your strength and frankly, you may just not really like it.
Don't beat yourself up. But also don't leave a big gap that will impact your bottom line. Well-trained, engaged Community Managers will sell more memberships and retain more members.
Your primary hat as a "Startup CEO" is to grow the business. And maybe you're doing this while running another business or two...or holding down a full time job. You likely just don't have the time to train and develop your staff. And you don't yet have the scale to hire a training and development group.
So outsource the training and development of your team to a professional team that has been in your shoes, intimately knows the Community Manager role, and wants to devote their days to making your team successful without you!
"Community Manager University has exceeded my expectations! Whether you're new to the role or a seasoned CM, Community Manager University trainings deliver value. I've been able to hone my skills and be more confident as I support my coworking members. Being able to connect with other like-minded CM's from around the world offers a chance for feedback when needed and is a source of support and encouragement."
This is the Community Manager training and development platform that reduces on-boarding time and develops your team, over time, across the five key role competencies of: community management, operations, sales, finance and leadership.
Hi, I'm Jamie Russo and I am the CEO of Everything Coworking. I founded and ran two coworking spaces for a total of eight years- one in Chicago, one in Palo Alto, California. I was the President of the League of Extraordinary Coworking Spaces and the Executive Director of the Global Workspace Association for five years.
Through this unique combination of roles, I have a deep, first-hand experience in coworking as well as unparalleled access to industry knowledge, best practices, experience and leadership.
Through my Coworking Startup School and Coworking Flight Group program, I have helped dozens of people just like you realize their dream of launching a successful coworking space.
I created the Coworking Startup School because I have deep experience in the coworking industry and I also love to teach and coach. I'm extending that passion to the heart and soul of our coworking spaces - the Community Managers.
Community Manager University is the ONLY membership of its kind that…
1. Will train your team to manage your coworking space and help your business to attract and retain members while you are working on the strategic aspects of the business.
2. Provides monthly professional development trainings and a community of peers to increase job satisfaction and tenure in the role.
3. Eliminates the need for you to reinvent the wheel when it comes to training and developing your Community Manager team.
4. Give your team a clearer sense that they are part of a larger industry that has purpose and meaning.
5. Reduces the ramp-up period for new Community Managers and also grows your team's skills across the five core competencies of the role over time.
Graduated learning across the 5 core competencies of the Coworking Community Manager role
The training modules are organized by experience level and by the 5 aspects of the Community Manager role:
We have designed the stages of the Community Manager Success Path as:
Each month we build on the core content with a new, timely resources designed to walk your team step by step through a process that will help your business attract and retain members.
...will cover a topic to help your manager further develop across one of the core competencies with the goal of providing professional development that can be applied directly to advancing your coworking business.
Each month, your managers will have the opportunity to connect and learn from their peers. They can ask questions about the training content, get support on a challenge they're trying to solve and share wins. Again, you cover the secret sauce but we'll take the basics off of your plate.
Unlimited Access to the Community Manager University:
What people asked before signing up for Community Manager University
All of the above. The content is developed using the principles of graduated learning.
There's basic content for the "Newly Minted" community manager and the content and training modules cover more advanced topics as we move further down the success path through "Independent Rockstar," "Rising Star," "Senior Community Manager," and "General Manager."
Any team member can access content from each of the Community Manager Success Path levels.
As you develop as a brand, you will absolutely have your own way of doing things that and you will train your team to follow your approach. We 100% respect that and mention that aspect of training throughout our program.
Our content focuses on training and developing your team across the five core competencies of the CM role: Community Management, Operations, Sales, Finance and Leadership.
We bake the cake - you add the frosting.
The content is delivered via a learning management platform called Kajabi. Your team will get a link to access the training content in Community Manager University and their own unique login.
They can access the content using a web browser AND a mobile app. The content is all delivered in easily consumable chunks that your team can watch on a commute to work or during a short break at the front desk.
We have a support team that answers email questions.
We also have a private Slack group for Community Manager University members where your team can access peer and expert support.
We can certainly not add your team members to the Slack group.
I would ask you to consider the risk/reward benefits. It is 80% likely that your team will get tremendous value, increased job satisfaction and a sense of broader community out of being a part of the Slack group. There's a 20% risk that they share something or hear something that you'd prefer not to.
We totally understand that sometimes, a CM doesn't quite own their schedule. We record every Q&A call and add the recording to the platform for easy access.
You are not alone, my friend. Join us! You will definitely not be the only one in this boat. This training is for you...and if you get to the point that you're ready to hire a CM, you'll have a training program all ready to go!
If you said “yes” to several of the statements above, I can’t wait to meet your team inside of Community Manager University.